Gregoire Vigroux

Romanian contact center industry thriving despite countrywide recession

Romania, like most other Eastern European countries, enjoyed outstanding growth in the years leading up to the financial crisis. But now, the country is slogging through a recession. GDP from Q1 2010 was a anemic -2,6% and Q2 only slightly better at -1%... Read >

Romania’s multilingual culture attracts call center outsourcing

Let’s start with a riddle, which might require both your ingenuity and careful business thinking to guess the answer. What do the following 3 people have in common? An awkward American guy, who can’t figure out how to install anti-virus software on his... Read >

Call center debt collection booms in Eastern Europe

In Romania only, the debts with more than 30 days overdue are reaching 4.459 billion LEI (more than 1 billion EUR) this year. This is +60% than in 2009. Today, more than 714,000 people have overdue debts in this country (1500 EUR per debtor as an average)... Read >